Most frequent questions and answers
Our courier usually collects the wines weekdays at 3pm, we allow 3 working days to Sydney, Brisbane, Melbourne and Adelaide, sometimes sooner, with all other areas 4-6 working days.
That’s fine, when you place an order there is a message box that you can tell us where you would like it, ie. If not home place behind green shed etc etc. We find that getting the wine delivered to your work place is a good too. Delivery address can be set differently to the billing address.
If you select “YES” to the heat policy upon checkout then we don’t take any chances with your wine. We look at the forecasts in every capital city and rural areas. If the temperature is deemed too hot then your order will be store in our climate controlled dispatch room.
Yes, during checkout as an optional shipping extra you will be able to select Foam Packaging. The Fee is automatically calculated based on the number of bottles in your cart. Each Pack can hold 3 bottles. Ie. 1-3 bottles will require 1 Foam Pack, 4-6 will require 2 Foam Packs etc etc. We absolutely recommend this option as it will guarantee the quality of presentation of each label shipped.
No, www.mycellars.com.au is not able to view or store any personal credit card numbers. Once you have confirmed your order and entered you credit card details, they are sent securely over 256bit SSL connection plus SHA256 Encryption with Commonwealth Bank MIGS server. The bank does all processing and confirms if transaction is approved.